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Your Rights and Our Legal Commitments

At tante777c, the legal terms that govern your account are written to be clear and actionable — not buried in jargon. Access to our platform depends on local law and is available only where permitted in your region.

Account TermsData & PrivacyDANA · OVO · GoPay CoverageIndonesia-Eligible RegionsContact & Dispute Paths
tante777c Your Rights and Our Legal Commitments
CONTACT PATHS

Reach Us on Legal and Account Matters

For questions about your rights, data requests, or account disputes, our support team handles legal-related queries through dedicated channels. Players in Jakarta can reach us around the clock through live chat or email — response times for formal data requests may vary based on the nature of the inquiry.

Team online

Live Chat

Open the chat widget from your account dashboard for real-time help on terms, account status, or payment disputes. Available around the clock.

Email Support

Send formal data-access or account-closure requests to our support email. We acknowledge receipt within one business day and follow up with next steps.

Account Help Centre

The help centre covers common legal questions — from how we store your data to how to request account changes — without needing to open a ticket.

ACCOUNT SECURITY

How We Protect Your Data and Account

Security and data handling are not afterthoughts here. Every account is protected by SSL encryption in transit, and sensitive fields — including your linked DANA, OVO, or GoPay wallet details — are stored in encrypted form. We do not retain payment credentials beyond what is needed to process your transactions.

Data Handling

We collect only the data needed to operate your account and process payments. No data is sold to third parties. Retention periods follow applicable local regulations.

Cookie Policy

We use session and preference cookies to keep your account accessible across visits. You can manage cookie preferences from your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, lock your account immediately from the security settings page.

Data Requests

You may request a copy of your stored data or ask for account deletion by contacting support. We process verified requests in line with applicable data-protection rules.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data, and how our legal terms work in practice.

Account eligibility depends on your location and local law. We only accept registrations from regions where access is permitted under applicable legislation. Check your local rules before applying.

Contact our support team via email with your account ID and a verified request. We acknowledge within one business day and provide your data in line with applicable data-protection requirements.

Yes. Submit a deletion request through email support. We will close your account and remove stored personal data, except where retention is required by law or ongoing transaction records.

Wallet links are removed from our system upon account closure. Any pending transactions must be resolved before closure is finalised. Contact support to confirm your wallet is fully unlinked.

Raise a dispute through live chat or email with your transaction reference. For DANA, OVO, or GoPay transfers, we coordinate with the relevant payment channel to investigate and resolve the issue.

Yes. We notify you through your registered account channel before any material change takes effect. Continued use of the platform after the notified date means you accept the updated terms.